PRIVACY
We collect personal information only for the purposes of administering book clubs and reward programs, providing goods and services, processing online sales and our newsletter.
Your personal information is never disclosed to third parties and all administration involving customer information is done in-house by Mostly Books staff (ABN 98 123 155 813).
Online payments are processed securely by PayPal. Mostly Books will never store your credit card details, nor do we have access to them.
We will never sell your personal information.
You may request to unsubscribe from our mailing list at any time.
You may at any time request to see and/or update the information we hold on you. You can do this in person, by phone or email to mostlybooks@internode.on.net.
DELIVERIES
Orders will be processed on the same or next business day. Orders are dispatched Monday to Friday via Australia Post.
Orders should arrive between 2-14 business days to most major locations in Australia. We do not ship overseas at this time.
If you have any queries about your order, please do not hesitate to contact us.
If booking tickets to an event online you will receive an email confirmation of your booking. You will not receive a physical ticket as a list of registered attendees will be held at the door. It is advisable however to bring proof of purchase with you by either printing the confirmation email or showing it on your phone/tablet to a staff member if requested.
REFUNDS/RETURNS
Mostly Books (ABN 98 123 155 813) complies with Australian Consumer Law. In the event of a major fault or defect a full refund will be provided.
Tickets to events are non-refundable. Very occasionally there may be a change to time, date or location of an event. If you are unable to attend because of this change you may request a refund of the ticket price or transfer your ticket purchase to another event. In the unlikely event an event is cancelled you will be entitled to a full refund of the ticket price.
Gift vouchers are valid for 3 years from date of purchase and are not refundable.
Change of mind: if you change your mind about a purchase you may exchange for another item(s) or a Mostly Books voucher. Goods must be received by us in saleable condition for an exchange/refund to be possible. If the new item(s) cost more than the original purchase you will be required to pay the difference. Exchanges and returns can only be made in store.
If the item you received is not what you ordered, or if you have any other concerns about your order, please contact the shop on (08) 8373 5190 or by email to mostlybooks@internode.on.net.
PRODUCT DESCRIPTIONS
While we do our best to ensure that product descriptions displayed on our website are correct, we do not accept any liability for errors that may appear (such as incorrect blurbs, jacket images, etc.).